Return & Exchange Conditions

At SBFragrance, customer satisfaction is our priority. If you experience any issue with your order, you may request a return or exchange under the following conditions.

Return / Exchange Window

Return or exchange requests must be submitted within 7 days of receiving your order.

Requests made after 7 days will not be accepted.

Valid Reasons for Return or Exchange

Returns or exchanges are accepted only in the following cases:

✅ Damaged or Defective Product

If your fragrance arrives damaged, leaking, broken, or has a manufacturing defect, we will provide a replacement or exchange after verifying the issue.

✅ Wrong Product Received

If you receive a different fragrance or an incorrect product than the one you ordered, we will exchange it with the correct item at no additional cost.